Captivate version issues (HELP)

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I have recently had our IT department re-install Captivate, it went from version 11.8.1.219 (2019) to version 11.8.2.254 and is called Captivate classic?

The UI is slightly different (not too much of an issue) but I am unable to preview in HTML with any file created, new or old?

We have tried reverting to 11.5.5 but in this case I am unable to open any files previously created (known problem).

My colleagues can open my files on their machines running 11.8.1.219?

Any ideas from the collective?

TIA

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