custom button issue

i am using captivate 2019, and have lost my technical support person who helped me with issues . Have a custom advance button that does not function on one slide.  slide will advance automatically at end of narration.  button seems to have all the same same settings as the other custom buttons for advancing slides. any ideas on how to troubleshoot issue.  all the other slides advance as they are supposed to- after the button is clicked.

any help would be appreciated

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