Customer Service Conflict Resolution
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Learning experience design on display in a communication game
June 13, 2023 by Maria Galaykova | From many conversations with people new to LXD, I concluded that most of them lack examples to understand what LXD is about. So, I decided to collect and showcase several great learning experience design examples. But I faced 2 main challenges: LXD is a comparatively new discipline with a clear definition, process, and …
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Empathic Learning Experience Design
August 24 2023 – Niels Floor | Having empathy for the people you design for is vital for the creation of a personal and purposeful learning experience. What is empathy and why is it important for learning experience design? According to Merriam Webster Dictionary empathy is “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the …
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Human Centered Design for designing great learning experiences.
March 30 2023 – Niels Floor | When you look at the definition of learning experience design (LXD), the term human centered design (HCD) is featured prominently. Even if you’ve never heard of HCD, it’s easy to imagine why this is a sensible concept. But what is HCD exactly? Find out how to benefit from human centered design for designing …
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7 Potential Internet Dangers Young Learners Must Look Out For
Internet access has been immensely beneficial for children and teens around the world, but it has also made them vulnerable to numerous threats. Learn more about 7 of the top internet dangers the younger generation encounters online as well as a few tips to enhance their awareness and online safety. This post was first published…
Transformation Blueprint: Setting Up A Transformation Office
The transformation office can add significant value to the transformation efforts of an organization by ensuring that culture change sticks and the organization moves to a new structure. This post was first published on eLearning Industry.
Semantic struggles of a learning experience designer
October 4, 2023 – Maria Galaykova | When I arrived in Argentina for the first time and attempted to order black tea in a cafe, the answer was “Sorry, we don’t have black tea”. “Ok, which tea do you have?” I responded. “We have té común, chamomile tea, green tea, and fruit tea”. I thought it was strange but was …
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