Issue while uploading user CSV file : CSV processing failed. Please upload again. Unable to locate organization root value in the CSV.

The root user is the person who is not reporting to any other user. For example as below :

Employee’s Name
Employee’s Email
Profile
Manager’s Email

Jim Smith
jimsmithprime@gmail.com
Manager
root

Howard
howardwaltersprime@gmail.com
Learner
jimsmithprime@gmail.com

Laura Vidal
lauravidalprime@gmail.com
Employee
jimsmithprime@gmail.com

Above you can find that Jim smith is not reporting to any one and is the root user. So in CSV , according to your organizational structure , users who do not report to any one and occupies highest place in org strcucture can be made root users. For those users you need to mention as ‘root’ in Manger’s Email column as above. The below error comes up when there is no root user in the csv.

NOTE : The above data is dummy data for example purpose.

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