Trouble Publishing Project for Web

I am trying to upload Captivate HTML5 files to our company LMS (Incite) with no luck. It publishes fine, uploads fine, but when actually accessing it, it just stays on a loading screen, or what comes up is missing components, its moved and distorted etc. What would cause this? Is it a publish setting I need to adjust? Or is it the LMS? (was assured its Captivate compatible)

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