The Training Didn’t Fail—Your Diagnosis Did: Why Everything Is Not A Knowledge Gap

Most performance problems get labelled as a “knowledge gap”. But when I sat with an employee who had just been “trained”—and she executed the new system flawlessly—I realized the real gap had nothing to do with knowing. It was a will gap. An environment gap. A leadership gap.

This post was first published on eLearning Industry.

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