What Are The Types Of Knowledge That Every L&D Pro Should Know About?
Discover how different knowledge types can elevate your career in L&D and help you transform your training programs.
This post was first published on eLearning Industry.
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Empathic Learning Experience Design
August 24 2023 – Niels Floor | Having empathy for the people you design for is vital for the creation of a personal and purposeful learning experience. What is empathy and why is it important for learning experience design? According to Merriam Webster Dictionary empathy is “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the …
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Learning experience design starts with research
April 25 2023 – Maaike Mintjes | Michael Schurr, a 2nd grade teacher in New York, was trying to figure out how to encourage discovery learning in his classroom. As a first step, he interviewed his students. The interviews revealed that it was not the curriculum, but the physical space that required redesigning. Students found it tough to locate the …
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Why Support Agents Fail On Unfamiliar Systems—And What Training Gets Wrong
Most customer support training teaches agents what buttons to click. This article explores why that approach fails when agents face unfamiliar systems—and what investigative thinking training looks like instead. This post was first published on eLearning Industry.
Semantic struggles of a learning experience designer
October 4, 2023 – Maria Galaykova | When I arrived in Argentina for the first time and attempted to order black tea in a cafe, the answer was “Sorry, we don’t have black tea”. “Ok, which tea do you have?” I responded. “We have té común, chamomile tea, green tea, and fruit tea”. I thought it was strange but was …
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Learning experience design on display in a communication game
June 13, 2023 by Maria Galaykova | From many conversations with people new to LXD, I concluded that most of them lack examples to understand what LXD is about. So, I decided to collect and showcase several great learning experience design examples. But I faced 2 main challenges: LXD is a comparatively new discipline with a clear definition, process, and …
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The Art Of Perpetual Onboarding: Why AI Makes The Continuous Model Viable At Last
Completing a 30-60-90 does not mean someone is onboarded. Time-to-efficiency recurs at every promotion, product change, and new challenge. This article argues that AI is the first tool that makes continuous, personalized development support operationally viable at scale. This post was first published on eLearning Industry.